FAQ's – Aunty Amy's

FREE SHIPPING ON ORDERS OVER $20 OR FLAT RATE OF $4.95 AUSTRALIA WIDE

FAQ's

Aunty Amy’s Natural Remedies

Soothing Traditional Herbal Infusions

Made with the goodness of 100% natural ingredients

and nothing else!

Australian orders under $15.00 will incur a $4.95 flat rate shipping charge.

You can expect your order to arrive within 3-6 business days. Orders are dispatched within 1 business day of receiving payment and sent via Australia Post or Courier service.

Yes! We handmake every product right here in the foothills of the Yarra Valley.

We make all of our products from scratch. Due to the fact that we use all natural plant products, there sometimes can be a slight variance in colour. Do not let this worry you as the efficacy of the product will remain the same.

Our all-natural formulas require some extra care to ensure they remain in optimal condition. We recommend storing them in a cool (less that 20°C), dry place and out of direct sunlight. As the weather warms up we recommend storing our products in the fridge to reduce the risk of unnecessary heat exposure.

As we use all-natural ingredients some of them are more susceptible to the heat. Shea Butter is one of these ingredients. Although we take every precaution to ensure your product arrives in its original condition, occasionally our products get heated up during transport or storage in stores. Although these products are perfectly good to use, you may not enjoy the slightly grainy texture. If this is the case, just heat your product so it becomes liquid, stir with a clean, dry utensil and place back in the fridge/freezer to cool.

This is a 2 part answer.

1. If your product has melted and is still in a liquid state, we suggest giving it a stir with a clean utensil and placing it in the fridge/freezer to cool as quickly as possible.

2. If your product has reset after melting we suggest slowly heating it until it becomes liquid, stirring it with a clean utensil and placing it in the fridge/freezer to cool as quickly as possible.

We recommend using clean, dry hands to apply our products. During colder weather, you may need to scoop out a pea sized amount and warm it up with your fingers before applying.

Many of our products have an age recommendation due to the inclusion of powerful Essential Oils. Our Baby Balm is suitable for newborns+ and many of our balms including Sleep Tight Balm and Itch & Ouch are recommended for use from 3 months+.

Yes, all product ingredients are listed on the pack. Our products are an all-natural blend of only the finest quality ingredients and nothing else! We also list all of the ingredients online with a brief summary of the reasons why we choose to use them.

No, we do not test our products on animals. We choose to test them on family and friends instead!